Ombudsman is an advocacy program established by the Older Americans Act and Maryland law to protect the rights and promote the well-being of long-term care (LTC) residents in facilities like nursing homes and Skilled Nursing Facilities, Assisted Living Facilities (ALFs) and continuing care retirement communities (CCRC).
What We Do – The Baltimore County Ombudsman Program
- Investigate and attempt to help residents resolve problems and complaints
- Helps educate family members, residents and facility staff about long-term care rights
- Provide accomplished volunteers to educate and advocate for long-term care residents
- Lending Library offers materials that provide information on elder abuse and caregiving
Ombudsman Volunteers
- Make visits to residents of long-term care facilities
- Investigate and resolve complaints raised by long-term care residents
- Collect, manage, and report data about casework activities
- Provide information and consultation to residents, families, and the general public
- Participate as a resident advocate in facility licensure surveys
